Lead a team of specialists supporting Rippling’s Payroll Core product. As a Customer Support Supervisor, you’ll combine technical expertise with leadership skills to ensure customers receive fast, effective resolutions while driving operational improvements across the support organization.
About Rippling
Rippling is the first all-in-one platform for HR, IT, and Finance, helping businesses manage payroll, benefits, expenses, devices, and apps from a single system. Founded in 2016 and backed by $1.4B+ from top investors like Sequoia, Founders Fund, and Kleiner Perkins, Rippling is redefining workforce management for companies across the globe.
Schedule
- Full-time, remote role (U.S. based)
- PST timezone preferred
- Requires flexibility to adapt to evolving priorities in a fast-paced startup environment
What You’ll Do
- Become a subject matter expert on Rippling’s Payroll Core product through hands-on support and collaboration with engineering
- Manage and develop a distributed team of specialists, setting clear KPIs and driving performance improvements
- Design and oversee onboarding programs for new team members
- Ensure team members have the tools and resources they need for success during product releases
- Lead QA, training, and metric management programs at scale
- Communicate effectively with executive leadership regarding projects, goals, and progress
- Partner with Product and Engineering teams to share feedback and improve customer experience
What You Need
- 3–4+ years of experience managing a customer support team, ideally in SaaS or a fast-paced startup
- Strong background in B2B support systems and operations
- Proven track record of meeting SLAs and leading distributed teams
- Experience designing training, QA, and performance measurement programs
- Skilled in Salesforce Service Cloud
- Flexible, detail-oriented, and able to thrive in ambiguity
- People-first leadership style with a strong sense of responsibility and a growth mindset
Benefits
- Competitive salary + performance bonus + equity
- Comprehensive health, dental, and vision coverage
- 401(k) and financial wellness programs
- Generous paid time off and holidays
- Career growth opportunities in a high-growth SaaS environment
- Collaborative and inclusive company culture
Step into a leadership role where you’ll shape support operations for one of the fastest-growing SaaS companies in the world.
Your move toward impact starts now.
Happy Hunting,
~Two Chicks…