Help veterinary practices thrive by providing best-in-class onboarding, training, and customer support. As a Customer Experience Specialist with Cencora, you’ll act as the primary partner for clients using AllyDVM’s services, ensuring they have the tools and guidance to succeed.
About Cencora
Formerly AmerisourceBergen, Cencora is a global pharmaceutical solutions company committed to creating healthier futures for people and animals. Through its MWI Animal Health division, Cencora delivers innovative technology and customer support to veterinary practices nationwide, helping clinics serve their patients more effectively.
Schedule
- Full-time, remote role (U.S. based)
- Standard business hours with client-facing responsibilities
What You’ll Do
- Serve as the primary point of contact for assigned veterinary practices
- Onboard, train, and support customers on AllyDVM software and related services
- Conduct regular follow-ups, quarterly business reviews, and health checks to drive retention and growth
- Resolve customer issues promptly, providing personalized consultations and solutions
- Collaborate with internal teams to ensure customer satisfaction and continuous improvement
- Document all activity in CRM systems and provide feedback to enhance processes
What You Need
- Associate’s degree preferred in business, sales, marketing, or related field
- Veterinary technician or veterinary practice management background a plus
- CRM or ERP system experience (Salesforce, Zoho, SAP preferred)
- General knowledge of veterinary practice processes strongly preferred
- Strong communication, decision-making, and problem-solving skills
- Organizational skills with attention to detail
- Bilingual (Spanish or French) a plus
Benefits
- Competitive salary: $43,700–$62,480 annually (based on location)
- Comprehensive health, dental, and vision coverage
- Paid parental leave and caregiver leave
- Backup dependent care, adoption assistance, and infertility coverage
- Short- and long-term disability and life insurance
- 401(k) with company match
- Professional development, mentorship programs, and employee resource groups
- Volunteer opportunities and wellness resources
Join a purpose-driven company where your work directly supports healthier futures for pets, people, and communities.
Your career growth starts here.
Happy Hunting,
~Two Chicks…