Bring your customer service expertise to a mission-driven healthcare organization. Join Vida Health and help members access life-changing programs with empathy, professionalism, and clear communication.
About Vida Health
Vida Health is a virtual care platform connecting members with personalized programs to improve their physical and mental wellbeing. The company partners with employers and health plans nationwide, focusing on compassionate service and evidence-based care.
Schedule
- Full-time, non-exempt hourly role
- 100% remote, U.S.-based
- Must be available for inbound and outbound call coverage during business hours
What You’ll Do
- Make outbound calls to educate members on free enrollment options using motivational interviewing and rapport-building techniques
- Handle inbound calls to answer questions, conduct assessments, and guide app navigation or service inquiries
- Document all member interactions accurately and securely in compliance with HIPAA regulations
- Resolve concerns with professionalism, escalating when needed, while ensuring timely follow-up
- Support team projects such as training updates, peer sessions, or quality monitoring
- Meet and exceed service KPIs for responsiveness, accuracy, and member satisfaction
What You Need
- High school diploma or equivalent (Associate’s or Bachelor’s preferred)
- 2–3 years of customer service or call center experience, ideally in healthcare
- Strong written and verbal communication skills
- Excellent problem-solving and active listening abilities
- Proficiency with CRM and ticketing systems
- Comfort working in a fast-paced, member-focused environment
Benefits
- Competitive pay ($21 per hour)
- Comprehensive health and wellness benefits
- Opportunities for ongoing training and career development
Make a direct impact on people’s health while growing your own career.
Your next opportunity starts here.
Happy Hunting,
~Two Chicks…