Help lead and develop a high-performing support team at Clipboard, a fast-growing Series C marketplace. In this role, you’ll coach agents, ensure quality standards, and directly support the professionals who power our platform.
About Clipboard
Clipboard exists to lift as many people as possible up the socioeconomic ladder. Through our app-based marketplace, we connect professionals with workplaces for on-demand shifts—giving workers new opportunities for income and career growth while helping businesses access flexible talent.
We’re a YC Top Company with a global team of 700+, serving 60,000+ active professionals and filling millions of shifts each year across the U.S. Profitable since 2022, we’re growing rapidly and expanding into new verticals.
Schedule
- Full-time, remote role (hiring across the U.S.)
- Must maintain overlapping hours with EST and PST
- Weekend shifts may be required
- Quiet, dedicated workspace required
What You’ll Do
- Monitor agent performance across quality, productivity, and attendance
- Provide frequent coaching based on QA scores, metrics, and observations
- Handle escalations from angry or frustrated customers when needed
- Ensure team schedule adherence and productivity standards
- Maintain coaching logs and deliver regular written feedback
- Navigate tools including Zendesk, Metabase, and Amazon Connect
- Resolve team challenges and foster collaboration
- Initiate consequence management for underperformance
- Delegate tasks to high-potential team members to support growth
- Lead team-building activities and maintain motivation
What You Need
- 2+ years coaching experience, with a proven track record of developing teams
- 2+ years management experience in customer service
- 2+ years of customer service experience, handling inquiries and resolutions
- Excellent written and verbal communication skills
- Strong problem-solving ability and adaptability under pressure
- Experience setting and achieving SMART goals for team performance
- Customer-first mindset, with focus on delivering top-tier service
- Ability to thrive in fast-paced, remote team environments
System Requirements
- Minimum 15Mbps wired internet connection
- Minimum i5 processor (or equivalent)
- 12GB RAM minimum
- Quiet, stable work environment with reliable power and internet
Compensation & Benefits
- Salary range: $90,000 – $110,000 (reference range based on San Francisco; offers vary by location, experience, and qualifications)
- Comprehensive benefits package offered
This is a great opportunity for a strong leader who is passionate about coaching, team growth, and delivering excellent customer experiences.
Happy Hunting,
~Two Chicks…