Join AccessNurse, a TeamHealth company, as the first point of contact for patients seeking medical assistance. This role offers meaningful work in a fully remote environment with competitive pay, career growth opportunities, and flexible split-shift scheduling.
About AccessNurse
AccessNurse, powered by TeamHealth, provides 24/7 nurse triage and patient support services for healthcare organizations nationwide. Our mission is to ensure patients receive compassionate, timely care while helping providers deliver the best outcomes.
Schedule & Location
- 100% Remote (U.S. based; must provide HIPAA-compliant workspace)
- Full-time split shift schedules (e.g., 6am–9am & 4:30pm–9:30pm ET)
- Hiring for mornings, afternoons, evenings, and weekends
- Some weekends and holidays required
- Company-provided equipment
- Paid remote training (two weeks, Zoom-based, attendance required)
Compensation & Perks
- Base pay: $17.00/hr
- Differential pay:
- +$1/hr for shifts worked Mon–Thurs, 3pm–11pm ET
- +$3/hr weekend differential (Fri 3pm ET – Mon 7am ET)
- +$1/hr for Spanish-speaking staff (testing required)
- 401(k) retirement plan with discretionary company match
- Career growth opportunities
- $500 employee referral bonus (no cap)
- Paid training and company-provided equipment
Responsibilities
- Serve as the first contact for patients calling with healthcare needs
- Build trust through compassion, empathy, and customized scripting
- Document patient needs accurately before connecting them to a nurse
- Follow HIPAA guidelines and maintain confidentiality of patient information
- Defuse difficult conversations and escalate issues as appropriate
- Maintain professional, courteous communication at all times
Qualifications
- High school diploma or GED required; Associate’s degree preferred
- 1+ year of customer service experience required
- 1–2 years of healthcare experience desired
- Inbound call center experience preferred
- Minimum typing speed of 25 wpm
- Strong organizational, computer, and multitasking skills
- Excellent listening and comprehension abilities
- Professional phone etiquette and reliable work habits
- Bilingual Spanish/English skills strongly valued (must converse in Spanish and document in English)
- Ability to provide HIPAA-compliant remote workspace
Remote Work Requirements
- Reliable cable internet (satellite/hotspots not accepted)
- Minimum speeds: 23 Mbps download / 10 Mbps upload
- Must hardwire connection (no WiFi)
- Dedicated workspace with a lockable door, compliant with HIPAA standards
- Room to accommodate dual monitors and company-provided phone system
Why You’ll Love It Here
- A growing company making a difference in patient care
- Remote convenience with supportive leadership
- Competitive pay with differentials and bonuses
- Advancement opportunities within TeamHealth
Happy Hunting,
~Two Chicks…