Rippl is hiring a Patient Outreach Specialist to connect with seniors and caregivers who may be experiencing memory or brain health changes but have not yet engaged in care. This full-time remote role focuses on proactive outreach, administering brief screeners, and guiding patients into Rippl’s dementia care programs.
About Rippl
Rippl is a startup on a mission to transform dementia care. We’re building a movement to deliver evidence-based care, disruptive technology, and human connection that helps seniors stay healthier, at home longer, and out of the ER. Our mission is simple: enable more good days for those living with dementia and their families.
Schedule
- Full-time, remote (U.S.)
- Eligible states: AL, AZ, CO, FL, GA, ID, IL, IN, KS, MA, ME, MI, MN, MO, NC, NJ, OR, PA, TN, TX, VA, WA
- Pay range: $19 – $25 per hour (based on experience and location)
- Set shifts may include:
- Mon–Thu 10:30am–7pm, Fri 11am–7:30pm
- Mon–Fri 10am–6:30pm
- Mon–Wed 10am–6:30pm, Thu–Fri 10:30am–7pm
What You’ll Do
- Conduct outreach to potential patients and caregivers with empathy and warmth
- Administer dementia-related screeners and encourage enrollment when appropriate
- Educate individuals on Rippl’s dementia care programs and services
- Schedule initial clinical appointments with Rippl’s care team
- Handle inbound and outbound calls to support new patients
- Accurately document outreach, screening responses, and next steps in Salesforce and Athena
- Meet or exceed targets for call volume, engagement, screening completion, and conversions
What You Need
- Passion for serving seniors, families, and caregivers
- 2+ years of healthcare experience required
- Experience with outreach, engagement, intake, or customer service
- Ability to perform phone-based assessments or screeners
- Proficiency in Salesforce, Athena, Google Suite, and cloud-based telephony
- Knowledge of medical and behavioral health terminology
- Strong communication, customer service, and problem-solving skills
- Comfortable working in a KPI-driven, high-volume environment (60+ outbound calls daily)
- High-speed internet and secure private workspace
Benefits
- Competitive hourly pay and career growth opportunities
- 401(k) plan with company contribution
- Medical, dental, and vision coverage for you and your family
- Life insurance and disability coverage
- Remote work stipend
- Generous PTO and flexible remote environment
- Development, mentoring, and training programs
Be part of the movement that’s redefining dementia care—helping families today and shaping the future of senior healthcare.
Happy Hunting,
~Two Chicks…