Be the calm, caring voice that helps members navigate their healthcare—from benefits and billing to claims research and more. You’ll handle inbound/outbound calls, follow clear protocols, and advocate for members so every interaction feels easy and resolved.
Quick Facts
- Location: Remote — must reside in South Carolina
- Status: Full-time, equipment provided (WFH)
- Training: 12 weeks paid, mandatory (100% attendance)
- Hours of operation: Mon–Fri 8a–9p ET; Sat 9a–7:30p ET
- Perks: Competitive benefits, PTO, growth & development
What You’ll Do
- Support members: billing, quoting, medical/pharmacy benefits, materials requests, claim lookups, and more
- Own the experience: make the process easy, show empathy, and resolve concerns
- Document accurately in multiple web-based systems
- Verify & update member info; follow up as needed
- Listen for needs and share helpful info to improve outcomes
- Hit your metrics and uphold schedule adherence
What You’ll Need
- HS diploma/GED
- Prior call center or customer service experience (healthcare a plus)
- Clear written & verbal communication; strong multitasking
- Confident navigating multiple tabs/systems
- Able to sit for extended periods
- Pass background, drug screen, pre-employment testing & internet speed test
WFH Requirements (No exceptions)
- Private, enclosed, distraction-free workspace
- Wired high-speed internet (Fiber/DSL/Cable only)
- ≥ 20 Mbps download, ≥ 12 Mbps upload
- No hotspots, satellite, or wireless-only connections
Ready to advocate for members and make healthcare feel human?