Outbound member outreach to schedule free in-home or virtual health evaluations with licensed providers. High-volume, script-driven calls with persuasive rebuttals.
About Senture
National customer care provider supporting federal/state/commercial programs. This team drives member engagement to improve preventive care utilization.
What You’ll Do
- Average 50 outbound calls/hour via auto-dialer (≈85% outbound / 15% inbound)
- Follow approved scripts; explain evaluation benefits; handle objections & schedule/reschedule/cancel
- Book appointments across multiple systems; document accurately; protect PHI (HIPAA)
- Hit daily metrics (appointments set, calls, handle time, productivity)
- Join side-by-side coaching; flex for overtime as needed
Must Haves
- Fluent Spanish & English (read/write/speak, professional)
- HS diploma/GED; authorized to work in the US
- Comfort in results-driven outbound call center environment; strong sales mindset
- Multitask across several apps; follow a fixed schedule; take feedback well
- Pass pre-hire testing, background, drug screen; provide 2 valid IDs + proof of education
Nice to Have
- Prior high-volume call center & auto-dialer experience
Schedule & Pay
- Call center hours: Mon–Fri 8a–8p ET; Sat–Sun 9a–5:30p ET (set schedule provided)
- Training: 2 weeks paid, 100% attendance required (computer/laptop for assessments)
- Base pay: $13/hr + monthly incentives up to $1,125 (performance & adherence)
- Benefits, PTO, growth & development; company-provided equipment
Work-From-Home Requirements
- Wired internet only (no Wi-Fi/hotspots/satellite): ≥20 Mbps download, ≥5 Mbps upload, latency ≤100 ms
- Quiet, secure workspace (you provide furniture); follow security standards
EOE
All qualified applicants considered without regard to protected characteristics.
Happy Hunting,
~Two Chicks…