Bring your customer service skills to a creative, community-driven team supporting beloved craft brands. If you’re passionate about helping others and enjoy working with knitting, crochet, and quilting products, this is a great opportunity to grow in the craft industry while working fully remote.
About Local Crafts
Local Crafts (formerly Premier Needle Arts) is home to well-known brands like Jimmy Beans Wool, Knit Picks, Superior Threads, Crochet.com, and more. We serve millions of passionate makers with high-quality fabrics, yarns, and tools, empowering creativity and joy in every project.
Schedule
- Full-time, remote position
- Regular business hours with some flexibility
What You’ll Do
- Support customers via phone, email, chat, and web forms across multiple brands
- Answer questions on orders, shipping, returns, and crafting patterns
- Enter orders, update accounts, and resolve issues with accuracy and care
- Write clear, thoughtful responses that reflect each brand’s voice
- Collaborate with teammates and departments to ensure smooth service
What You Need
- 2+ years of customer service experience (phone/email preferred)
- Strong computer navigation skills; proficiency with Microsoft Office
- Excellent written communication and attention to detail
- Familiarity with knitting, crochet, or quilting products (ability to read patterns is a plus)
- Collaborative and adaptable mindset for a fast-paced environment
Benefits
- Pay: $17.00 – $20.00 per hour
- Medical, dental, and vision plans after 30 days (with company contributions)
- Company-paid life, short- and long-term disability, plus travel assistance
- 401(k) with employer match
- Paid time off, holiday pay, and employee discounts at all Local Crafts brands
Interviews are happening now—don’t miss your chance to join a supportive, creative team.
Be part of a company that helps customers love what they make!
Happy Hunting,
~Two Chicks…