Be the first voice of Sprinter Health and help deliver patient-centered care across the U.S.
About Sprinter Health
Sprinter Health is reimagining the patient experience by combining in-home care with technology at scale. Backed by leading VCs and guided by industry leaders from Google, Facebook, Labcorp, and Disney, we’re building the infrastructure for accessible, preventive healthcare. With hybrid in-home and virtual care, we already serve more than 60% of the U.S. population through major health plans and systems.
Our mission is to expand access, lower costs, and improve outcomes—making healthcare untethered and patient-first.
Schedule
- Temporary full-time position through December 31, 2025
- Hours: 8:30 AM – 5:00 PM MST
- Remote, must be based in MST
- Benefits included + completion bonus
Responsibilities
- Serve as one of the first voices of Sprinter Health, delivering timely support across phone, email, and SMS.
- Field and resolve overnight questions and patient support requests at the start of each day.
- Support Clinical Managers and Sprinters by handling real-time scheduling changes.
- Triage inbound inquiries, escalating issues as needed to ensure resolution.
- Maintain accurate documentation and records in alignment with organizational benchmarks.
Requirements
- 2+ years of experience in customer or patient service within healthcare.
- Proficiency with Zendesk.
- Experience with EHR systems and healthcare software.
- Excellent organizational skills with strong attention to detail.
- Strong communication and interpersonal skills for cross-team collaboration.
- Ability to prioritize, problem-solve, and adapt to fast-paced environments.
- Commitment to patient confidentiality and high-quality, patient-centered care.
Preferred Qualifications
- Experience in on-demand service or healthcare environments.
- Strong organizational process mindset, with ability to over-communicate and escalate appropriately.
- Calm, empathetic demeanor when working with patients.
- Flexibility, humility, and a sense of humor.
Compensation & Benefits
- $21–22/hour + benefits
- Medical, dental, and vision coverage
- Life insurance, plus short-term and long-term disability coverage
- Completion bonus at end of assignment
Sprinter Health is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Happy Hunting,
~Two Chicks…