$20.00 – $31.00 per hour • Evening & Weekend Shift Required
About North Hospitality
At North Hospitality, we are restaurateurs building products for restaurateurs. With years of experience serving some of the most renowned hotels and restaurants in the country, we’re now delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to restaurants nationwide.
Schedule
- Full-time, Remote (U.S.)
- One evening shift and one weekend shift per week required
Responsibilities
- Provide technical support for clients using Oracle Simphony 1 or 2 (hardware, software, networking)
- Fulfill new or replacement hardware orders, configure hardware, and create/manage Salesforce CRM support tickets
- Route support tickets and calls to the appropriate teams when needed
- Perform point-of-sale data entry tasks and hardware swaps
- Maintain accuracy of information in Salesforce CRM and ensure electronic filing of documents
- Assist in tracking and managing inventory, including RMAs
- Collaborate with team members to ensure smooth operations
Requirements
- High school diploma or equivalent
- At least 1 year of call center support experience with Oracle Simphony 1 or 2 (required)
- Minimum 1 year of technical customer service experience
- Strong customer service skills with excellent verbal and written communication abilities
- General computer knowledge and familiarity with Microsoft Office and/or Google Suite
Benefits
- Competitive pay range: $20 – $31 per hour (based on skills, experience, and location)
- Medical, dental, and vision coverage
- Flexible Paid Time Off (PTO)
- 401(k) with company match
- Mental health and well-being support programs
- Paid maternity and paternity leave
- Education assistance
- Company-funded lifestyle spending account
At North, we celebrate diversity and foster an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer.
Join us and help deliver modern, seamless hospitality solutions to restaurants across the U.S.
Happy Hunting,
~Two Chicks…