🧾 About the Role
Join TTEC as a bilingual support associate, where you’ll work with insurance brokers to assist their clients through every step of the insurance process—from enrollment to billing and benefits. This is a remote opportunity designed for empathetic, detail-oriented professionals who thrive on helping others navigate complex systems with clarity and care.
✅ Position Highlights
• Pay: Approximately $17/hour with performance-based bonuses
• Employment Type: Full-time
• Fully remote (only available in approved U.S. states; not available in AK, CA, HI, or MT)
• Benefits include: PTO, tuition reimbursement, wellness incentives, and career development support
📋 What You’ll Own
• Support insurance brokers with client-facing tasks related to enrollment, claims, billing, and general policy guidance
• Provide ongoing educational and technical support throughout the broker-client journey
• Deliver a high-touch service experience that builds trust and strengthens long-term partnerships
🎯 Must-Have Traits
• At least 1 year of customer service or insurance industry experience
• High school diploma or equivalent
• Strong communication and analytical problem-solving skills
• Bilingual fluency in Spanish and English
• A quiet home office setup with high-speed internet (minimum 15 Mbps)
• Wired USB headset and mobile device for secure system access
💻 Remote Requirements
• Dedicated, distraction-free workspace
• Reliable wired internet connection
• Compatible computer setup with headset and two-factor authentication device
💡 Why It’s a Win for Remote Job Seekers
• 100% remote role with bilingual pay incentives
• Step into a stable and respected organization that supports growth and career advancement
• Valuable insurance industry exposure in a high-demand field
• Strong benefits and wellness programs that support your personal and professional life
✍️ Call to Action
If you’re fluent in Spanish and English and passionate about delivering exceptional service in a fully remote role, this could be your next step. Apply today to make a meaningful impact from wherever you call home.