🧾 About the Role
VSP Vision is hiring a Customer Support Representative to join their remote Texas-based support team. In this role, you’ll handle a range of customer inquiries—resolving issues, answering questions, and ensuring a positive experience across phone, email, and online channels. If you’re bilingual, tech-savvy, and people-oriented, this is a great opportunity to build your career with a trusted leader in vision care.
✅ Position Highlights
• $15.75–$22.58 per hour
• Full-time
• Fully remote (Texas residents only)
• Bonuses and benefits included
📋 What You’ll Own
• Respond to customer inquiries by phone, email, or online
• Educate members on VSP plans, prescriptions, products, and order status
• Support e-commerce transactions and resolve complaints
• Process documentation and provide claim assistance as needed
• Document issues accurately and help improve support workflows
• Collaborate with internal teams and escalate complex concerns when needed
🎯 Must-Have Traits
• 1–2 years of customer service experience (call center, insurance, retail, or tech preferred)
• Bilingual in English and Spanish (preferred)
• Strong problem-solving and interpersonal skills
• Comfortable navigating multiple software programs
• Effective verbal and written communication
• Available to work flexible shifts, including weekends and holidays
💻 Remote Requirements
• Must reside in Texas
• High-speed internet (50 Mbps down / 10 Mbps up)
• Wired connection (router/modem not provided)
• Quiet, professional home workspace
• Tech specs include company-provided equipment (Windows 10, 16GB RAM, SSD, headset)
💡 Why It’s a Win for Remote Job Seekers
• Join a company with 70 years of impact in the eye health industry
• Supportive culture with room for growth
• Work from home with consistent full-time hours
• Help improve people’s access to vision care every day
✍️ Call to Action
If you’re ready to bring your bilingual skills and customer service passion to a purpose-driven team, apply now to join VSP Vision as a Customer Support Representative—and help others see the difference.