📍 Remote – Select U.S. States Only (excludes CA, CO, NY, WA)
🧾 About the Role
ModSquad is looking for part-time customer support pros to assist users of a software platform that helps property owners lower their property taxes using automation and data. No selling, no scripts—just real support for real people who need help navigating their accounts.
✅ Position Highlights
• Part-Time
• Fully Remote (excludes residents of CA, CO, NY, WA)
• Flexible scheduling – self-schedule 20 hrs/week minimum
• 90-day commitment
• Production Hours: M–F, 6 AM–5 PM PT
📋 What You’ll Own
• Answer inbound customer calls with warmth and professionalism
• Assist users with account questions, service updates, and onboarding
• Provide accurate, empathetic, and informative support
• Work autonomously while maintaining a high standard of service
🎯 Must-Have Traits
• Clear, professional phone presence
• Curiosity, energy, and a desire to help people
• Able to multitask, research on the fly, and learn new systems quickly
• Prior call center experience is a plus but not required
💻 Remote Requirements
• Desktop or laptop with Windows 10 or newer
• Minimum 8GB RAM
• Wired internet connection (Ethernet only)
• High-quality headset with noise-canceling mic
• Quiet, distraction-free work environment
• Willing to install ModSquad security software + 2FA on both device and mobile
💡 Why It’s a Win for Remote Job Seekers
• True schedule flexibility (you pick your 20 hours)
• No sales pressure
• Work with an established brand that supports global companies
• Be part of a culture that values diversity, curiosity, and quality support
✍️ Call to Action
If helping others makes your day—and you’ve got a quiet space, a solid internet connection, and a good headset—join ModSquad’s crew of support pros. Apply now and help property owners save money with confidence.