(Fully Remote – U.S.)
🧾 About the Role
Union Home Mortgage is hiring a Payment Assistance Specialist to communicate with borrowers on delinquent accounts and offer support through personalized payment plans and available assistance programs. You’ll provide solutions, maintain regulatory compliance, and help borrowers retain homeownership when possible—or guide them through alternatives with empathy and clarity.
✅ Position Highlights
• Full-time, Fully Remote (U.S.-based only)
• Schedule: Monday–Friday, 10:00 AM – 7:00 PM EST (some evening/Saturday shifts required)
• High-impact role supporting home retention, payment relief, and disaster assistance
• Work for a company where inclusion isn’t a buzzword—it’s a blueprint: #UBelongAtUHM
📋 What You’ll Own
• Handle outbound and inbound communications (calls, email, online chat) with borrowers
• Provide payment updates, collect overdue payments, and negotiate repayment plans
• Guide borrowers through hardship and home retention options
• Inform customers of foreclosure alternatives and non-retention paths
• Communicate with FEMA-affected borrowers about available support
• Input borrower financials and call outcomes with precision
• Ensure full compliance with FDCPA and all regulatory guidelines
• Follow up on previous commitments and support administrative tasks
🎯 Must-Have Traits
• High School Diploma required
• Prior admin, call center, or customer service experience strongly preferred
• Basic math and cash-handling skills
• Clear and courteous communication (written and verbal)
• Able to manage sensitive topics and maintain professionalism under pressure
• Strong organizational and problem-solving skills
• Proficiency with Microsoft Office, Outlook, Excel, and basic CRM platforms
💻 Remote Requirements
• Reliable internet and professional home workspace
• Able to work Eastern Time Zone hours, including occasional evening or Saturday availability
💡 Why It’s a Win for Remote Job Seekers
You won’t just be collecting payments—you’ll be helping people hold on to their homes. With full remote flexibility, supportive leadership, and a commitment to equity, UHM empowers its team to grow while making a meaningful impact in people’s lives.
✍️ Call to Action
If you’re ready to be a financial lifeline for homeowners and work in a culture that genuinely supports your growth, apply now and make your mark at Union Home Mortgage—where every borrower, and every partner, belongs.