(Remote – U.S.)
🧾 About the Role
Akina Pharmacy is seeking an empathetic, detail-driven Customer Service Representative (CSR) to support patients, providers, and healthcare partners. As the frontline voice of our team, you’ll manage inbound and outbound communications, confirm prescription orders, resolve issues, and ensure every interaction meets our commitment to care and compassion. You’ll thrive here if you’re motivated by purpose, energized by hitting goals, and grounded in a service-first mindset.
âś… Position Highlights
• Pay: Hourly (based on experience; candidate provides desired rate during application)
• Employment Type: Full-time
• Location: Remote (U.S. based)
• Level: Entry-Level
• Industry: Healthcare, Compounded Pharmacy
• Schedule: Business hours with performance-based metrics
📋 What You’ll Own
• Serve as first point of contact for patients and providers—handling order confirmations, scheduling deliveries, and resolving issues with empathy
• Place 50–60 outbound calls and answer 50–60 inbound calls per day
• Accurately document 100–120 patient/provider interactions per day using CRM software
• Maintain high standards for call quality, average handle time, and first-call resolution
• Support seamless order management workflows from start to finish
• Collaborate with pharmacy techs and pharmacists to resolve patient issues
• Follow up promptly and route escalations when necessary
• Uphold Akina’s core values in every interaction:
- Excellence Always
- Go-Getters Unite
- Compassion for All
- Called to Serve
🎯 Must-Have Traits
• 1–2 years of customer service experience (preferably in call center or healthcare/pharmacy setting)
• Strong verbal and written communication skills
• Proficient in CRM systems and Microsoft Office (Word, Excel, Outlook)
• Ability to multitask in a fast-paced, high-volume environment
• Highly organized, detail-oriented, and goal-driven
• Comfortable with documenting sensitive patient data (HIPAA knowledge preferred)
• Reliable internet connection and a quiet home workspace
💡 Why It’s a Win for Remote Job Seekers
• Clear expectations and growth pathways with quarterly 1:1s and EOS leadership style
• Positive, mission-driven culture focused on people over process
• Paid holidays, vacation, and sick leave
• 401(k) with dollar-for-dollar match up to 4%
• Comprehensive health, dental, and vision plans
• Strong support system and recognition program for top performers
✍️ Call to Action
If you’re ready to serve with purpose, thrive under clear expectations, and grow in a company that values people first—apply now and bring your talents to Akina Pharmacy.