(Remote – Mountain/Pacific Time Zones)
🧾 About the Role
PNC is hiring a remote Customer Service Representative to join their Customer Care Center (CCC). In this role, you’ll assist customers with account questions, product support, and online banking tools while upholding PNC’s CARES service model. This opportunity is ideal for those with a strong service mindset, comfort working from home, and a commitment to helping customers resolve issues with clarity and professionalism.
✅ Position Highlights
• Full-time, remote position (must reside in Mountain or Pacific Time Zones)
• Base salary: $34,000 – $59,800 (based on experience and location)
• Dedicated remote workspace and wired internet required
• Paid time off: up to 25 vacation days, 11 paid holidays, parental leave
• Health, dental, vision, HSA/FSA, 401(k) match, pension, and more
• Training and advancement opportunities within a respected financial institution
📋 What You’ll Own
• Handle inbound customer inquiries via phone or digital channels
• Answer questions about products, services, accounts, and online tools
• Resolve routine issues or escalate complex concerns appropriately
• Maintain accurate documentation and follow-up actions
• Uphold high standards of customer satisfaction and professionalism
• Work cross-functionally with internal departments and partners
🎯 Must-Have Traits
• High school diploma or GED preferred (or equivalent work experience)
• <1 year of related customer service experience (banking experience a plus)
• Strong communication and decision-making skills
• Tech-savvy with ability to navigate multiple systems
• Comfortable working in a structured, metrics-driven environment
• Committed to managing risk and following regulatory requirements
💻 Remote Requirements
• Quiet, private home office with a door that closes
• Wired high-speed internet connection (minimum 20 Mbps upload/download)
• Must not use Wi-Fi, satellite, DSL, or cellular data
• Comply with PNC’s remote work and security standards
💡 Why It’s a Win for Remote Job Seekers
You’ll join one of the nation’s most trusted financial institutions in a flexible, fully remote position—supported by structured training, generous benefits, and room to grow. Whether you’re early in your career or making a switch, this role offers a stable path in customer success.
✍️ Call to Action
If you’re ready to deliver exceptional service while working from home, apply now to join PNC as a Customer Service Representative and help shape the future of digital banking support.