(Remote – U.S.)
🧾 About the Role
One Inc is looking for a highly organized, detail-obsessed Payment Onboarding Specialist to support the setup, documentation, and smooth onboarding of merchants within their payment ecosystem. This isn’t just paperwork—this is the frontline of a seamless client experience. You’ll be the calm in the chaos, keeping documentation tight, processes sharp, and communication clean. If spreadsheets are your love language and “follow-through” is your middle name, read on.
✅ Position Highlights
• $26–$30/hour
• Full-time, remote
• Reports to: Director, Payment Operations
• Non-exempt, hourly
• Department: Payment Operations
📋 What You’ll Own
• Coordinate document collection for merchant underwriting and onboarding
• Act as the bridge between clients, partners, and internal teams to move onboarding forward
• Monitor and update reports, project progress, and deadlines
• Tackle merchant setup issues—accurately and proactively
• Maintain updated documentation across all systems
• Process and track merchant applications from start to finish
• Assist in due diligence and ensure completeness of applications
• Build strong relationships with clients and external banking vendors
• Provide issue resolution and follow-through until full resolution
• Support internal reporting and project documentation with tools like Excel, JIRA, and Salesforce
🎯 Must-Have Traits
• Strong Excel skills (pivot tables, formulas, tracking—real fluency)
• Excellent communication—written, verbal, and listening
• High attention to detail and ability to juggle multiple projects
• Solid time management, with a bias for completion
• Resourceful, solutions-focused, and unshakably organized
• Friendly, patient, and client-service minded
• Familiarity with JIRA and Salesforce is a plus
📚 Preferred Background
• Bachelor’s in Business, Project Management, or related field (or equivalent experience)
• Experience with onboarding, finance operations, or insurance/merchant services
• Payments industry experience strongly preferred
💻 Remote Requirements
• Quiet, professional home setup
• Reliable internet connection
• Ability to collaborate across time zones with both internal teams and external partners
💡 Why It’s a Win for Remote Job Seekers
• Stable, full-time remote opportunity with growth potential
• Work with a fast-growing payments platform in the insurance space
• Your attention to detail and process ownership are celebrated here
• Competitive pay + industry exposure without the commute
✍️ Call to Action
Ready to bring order to complexity and make onboarding feel effortless? If you’ve got the skills and drive to keep things moving smoothly behind the scenes, One Inc wants to hear from you. Apply now and help redefine digital payments in insurance.