(Remote – U.S.)
🧾 About the Role
Sharecare is hiring Family Health Advocates to provide personalized healthcare support through remote, multi-channel communication. This role helps members and families navigate insurance benefits, provider searches, and care resources while resolving healthcare-related issues. If you’re empathetic, resourceful, and thrive in a fast-paced support role, this position offers a meaningful path to help people live healthier, longer lives.
✅ Position Highlights
• Full-time
• Remote (U.S.-based)
• Start date: Monday, August 11, 2025
• Paid training: M–F, 8:00 AM–4:00 PM CST
• Assigned shift after training may fall between 7:00 AM–7:00 PM CST
• Mission-driven work supporting national health access and affordability
📋 What You’ll Own
• Respond to member questions via voice and chat on benefits, eligibility, provider searches, ID cards, claims, and more
• Guide members on enrollment, open enrollment, and plan navigation
• Resolve issues with providers, insurers, and third parties (e.g., appeals, complex pharmacy questions, DME orders)
• Proactively support members in closing care gaps and preparing for procedures
• Refer members to appropriate internal teams (clinical advocates, care managers, etc.)
• Educate members about health resources, incentives, and benefits to drive engagement
• Document member interactions clearly and accurately
🎯 Must-Have Traits
• High school diploma or GED required
• Associate’s degree in healthcare or equivalent healthcare experience strongly preferred
• Experience in any of the following roles is a plus:
- Health Advocate/Navigator
- Medical Assistant or Secretary
- Pharmacy or Phlebotomy Tech
- Patient Care or Home Health Aide
- Medical Coder, EKG Tech, PT/OT Aide, etc.
• Strong communication skills in both voice and chat channels
• Proven success resolving sensitive or complex service issues
• Able to manage multiple systems and inquiries in a fast-paced environment
💻 Remote Requirements
• Must reside in the U.S.
• Reliable high-speed internet
• Quiet, private workspace
• Must be available for full-time schedule and initial training window
💡 Why It’s a Win for Remote Job Seekers
• Work from home with mission-focused impact
• Opportunity to grow in a leading digital health company
• Help real families navigate real health challenges
• Collaborative team with strong training and ongoing support
✍️ Call to Action
If you’re ready to make healthcare easier for people who need it most—and you thrive on meaningful work with a human touch—this could be your next great role. Apply now to join Sharecare’s mission to connect, empower, and care for every life.