(Remote – U.S. Based*)
🧾 About the Role
Help at Home is hiring a Bilingual Client Service Supervisor to support and oversee quality care for clients while serving as the key contact between clients, caregivers, and internal teams. If you’re fluent in Spanish and English, detail-oriented, and passionate about helping people stay safe and independent at home, this role gives you the chance to lead with heart.
✅ Position Highlights
• Full-time
• Remote-first (hybrid if within 60 miles of a branch)
• Entry-level with growth potential
• Industry-leading mission: support 66,000+ clients monthly
• Company-wide impact in a growing national organization
📋 What You’ll Own
• Develop and monitor care plans, where permitted
• Assign homecare aides based on client needs and Plans of Care
• Communicate proactively with caregivers, clients, and referral sources
• Conduct in-home visits as needed to assess client care
• Document all services, visits, and client updates
• Handle client concerns and incident reporting
• Provide coaching to aides and relay performance issues
• Ensure compliance with HIPAA, state, and federal regulations
• Submit reports, manage client records, and maintain satisfaction surveys
• Collaborate with cross-functional teams to support holistic care delivery
🎯 Must-Have Traits
• Bilingual (Spanish/English)—read, write, speak
• At least 18 years old
• High school diploma or GED required (Bachelor’s degree preferred)
• Medicaid, Waiver, or home healthcare experience preferred
• Strong organization, time management, and conflict resolution skills
• Able to work independently and as part of a remote or hybrid team
• Compassionate communicator with a professional, people-first mindset
• Basic computer literacy (data entry, scheduling, reports)
💻 Remote Requirements
• Must reside in the U.S.
• Hybrid required only if you live within 60 miles of a Help at Home branch
• Reliable internet and private work environment
• Occasional travel to client homes or office as needed
💡 Why It’s a Win for Remote Job Seekers
• Mission-driven work that helps people stay independent
• Clear advancement path in the growing homecare industry
• Flexibility and support in a hybrid or remote setup
• Dynamic, people-centered team environment
✍️ Call to Action
Ready to lead with heart and make a real impact on people’s lives? Apply now to become a key voice in helping our clients receive the care they deserve—at home, where they belong.