Remote (U.S. | Healthcare Client Support)
🧾 About the Role
Bold Business is hiring a remote Customer Service Representative to support a healthcare client. You’ll field calls, resolve issues, schedule appointments, and ensure patients receive clear, respectful communication. This is a full-time remote position focused on delivering exceptional service.
âś… Position Highlights
• Full-time, 100% remote
• Monday to Friday, 8 AM – 5 PM EST
• Weekends off
• Healthcare industry focus
• Supportive training and development environment
📋 What You’ll Own
• Handle inbound and outbound calls professionally
• Assist with appointment scheduling
• Verify information submitted by third parties using online databases
• Support customers via phone, email, or chat
• Manage returns and billing issues
• Escalate complex concerns to supervisors as needed
• Log all interactions in the system accurately
• Collaborate with your team to ensure consistent service
• Perform other related duties as assigned
🎯 Must-Have Traits
• High school diploma or equivalent
• Minimum 6 months of customer service experience
• Strong English communication skills, verbal and written
• Comfortable with both voice and non-voice support
• Strong attention to detail
• Ability to work from home effectively
• Personal computer or laptop (minimum Intel i3, 4 GB RAM)
• Stable internet (minimum 15 Mbps download, 10 Mbps upload)
💡 Why It’s a Win for Remote Job Seekers
• 100% remote with steady weekday hours
• No weekend shifts
• Clear growth path and skill-building opportunities
• Play a meaningful role in improving patient support
• Join a dynamic, fast-moving team that values your work
✍️ Call to Action
If you’re a service-first communicator who thrives in a remote environment, this role puts you right at the heart of healthcare support—where every conversation matters.