(Remote – U.S.)
💵 $18–$20/hour | Entry-level | Cardiac Care Support
🧾 About the Role
Join a fast-moving team delivering high-quality cardiac monitoring support from home. As a Clinical Customer Support Representative, you’ll help patients troubleshoot wearable heart devices (Mobile Cardiac Telemetry & Extended Holter Services) and work closely with the Cardiac Monitoring Center to ensure smooth operations. You’ll handle calls, document issues, escalate concerns, and follow up on patient interactions.
✅ Position Highlights
• $18–$20/hour
• Full-time, fully remote
• Support cardiac device troubleshooting
• Work with patients, providers, and cross-functional teams
• Entry-level medical/tech role with potential to grow
📋 What You’ll Own
• Answer inbound calls and direct them appropriately
• Make outbound calls to assist with device troubleshooting
• Track and follow up with patients using cardiac monitoring kits
• Log all interactions in detail
• Handle emails and voicemail tickets
• Coordinate with internal teams to ensure timely care
• Identify and escalate concerns per SOP
• Meet performance and quality standards
• Take feedback constructively and adapt quickly
🎯 Must-Have Traits
• High school diploma or GED (Associate’s preferred)
• 1 year of relevant experience (medical background preferred)
• Strong phone communication and written skills
• Ability to stay calm, professional, and urgent under pressure
• Familiarity with medical terminology (especially cardiology)
• Comfortable navigating call center software and multitasking
• Willingness to work extra hours or overtime if needed
💻 Remote Requirements
• Quiet, secure home workspace
• Reliable internet connection
• Basic computer literacy and familiarity with office tools
• Ability to follow detailed digital procedures and scripts
💡 Why It’s a Win for Remote Job Seekers
If you’re looking to break into healthcare support or already have a foot in the door, this role puts you on the frontlines of patient interaction—without ever leaving your home. You’ll build vital skills in tech troubleshooting, cardiac care processes, and professional communication, all while helping patients feel supported and safe.
✅ Benefits Snapshot
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Flexible scheduling with performance-based growth
• Team-driven culture with training and mentorship
✍️ Call to Action
Ready to make an impact in remote clinical support? Apply today and help patients receive the cardiac care they need with speed, clarity, and compassion.