(Remote – U.S.)
🧾 About the Role
Clarity Voice is hiring a Help Desk Specialist to provide empathetic, tech-savvy support to our customers. If you thrive in a fast-paced environment, enjoy solving problems, and want to make an impact at a growing voice technology company, this is your chance. You’ll be the go-to person for troubleshooting, configuring, and supporting our VOIP solutions—delivering clarity, literally and figuratively, to every customer you speak with.
✅ Position Highlights
• Full-time
• 100% Remote (U.S. only)
• Growth-focused, people-first company culture
• High-impact role in customer-facing tech support
• Opportunity to expand knowledge in cloud software and telecommunications
📋 What You’ll Own
• Answer inbound customer support calls and online chats
• Configure call routing and respond to feature/phone setup inquiries
• Make outbound calls to test configuration changes and follow up
• Provide ad-hoc training on customer portals and features
• Work within a ticketing system to document and resolve issues
• Troubleshoot technical issues with clarity, patience, and speed
• Suggest solutions that align with customer needs and product features
• Maintain customer satisfaction through timely resolution and thoughtful communication
🎯 Must-Have Traits
• 2+ years in a customer-facing troubleshooting/support role
• 1+ year working with cloud-based software
• Strong verbal and written communication skills
• Ability to work independently and collaboratively in a remote environment
• Coachable, adaptable, curious, and detail-oriented
• Enjoys problem-solving and can break down complex technical issues
💻 Bonus Points For
• VOIP tech experience (SIP, RTP, QoS, codecs)
• IT, networking, or telecommunications certifications
• Experience in a high-volume call center environment
• Familiarity with help desk software, ticketing systems, and screen-sharing tools
💡 Why It’s a Win for Remote Job Seekers
• Join a mission-driven team passionate about helping small businesses
• Work with cutting-edge voice technology in a customer-first environment
• Collaborate with a supportive, high-energy team
• Gain deep technical knowledge with ongoing learning and career growth
✍️ Call to Action
If you’re energized by helping others, passionate about tech, and thrive in a customer-first culture—apply now to join Clarity Voice as a Help Desk Specialist. Be the voice behind great service and solutions.