Redefine Homeownership with Personalized Support
Hometap is shaking up home equity with a smarter, more flexible model—and they need empathetic Customer Experience Representatives to guide homeowners through the journey. You’ll be the go-to voice for incoming inquiries, providing clarity, confidence, and care in every interaction.
âś… 100% remote (U.S.-based)
âś… Fintech-meets-homeownership startup with a mission-driven team
âś… Full-time, customer-facing role with strong support infrastructure
🧠Experience Level: Entry–Mid (1–2 years in customer support, contact centers, or financial services ideal)
🔎 What You’ll Own:
• Respond to inbound calls, emails, and chats from homeowners and prospects
• Educate clients on Hometap’s product and walk them through next steps
• Troubleshoot questions with empathy, speed, and accuracy
• Collaborate with internal teams (sales, operations, underwriting) to streamline experience
• Maintain accurate records and hit customer satisfaction benchmarks
🧠Must-Have Traits:
• Warm, professional communicator who puts people at ease
• Comfortable working in a fast-moving startup environment
• Tech-savvy—can quickly learn tools like Salesforce, chat software, etc.
• Detail-oriented with a proactive, can-do mindset
• Passion for helping others and simplifying complex information
đź’° Compensation & Perks:
• Competitive salary and equity opportunities
• Medical, dental, and vision insurance
• 401(k) with employer contribution
• Generous PTO, paid holidays, and wellness stipends
• Remote-first culture with strong team support and growth paths
🎯 Why It’s a Win for Remote Jobseekers:
Work from home while helping others keep theirs. Join a rising startup that’s rewriting the script on home equity—with humanity at the core.
✍️ Call to Action:
Sound like your kind of mission? Apply today to become a Customer Experience Representative at Hometap and start making home equity more accessible—one call at a time.