Help Property Managers Help Others — From Anywhere.
Join AppFolio, a leading proptech company that’s revolutionizing property management. As a Customer Care Specialist, you’ll be the go-to guide for property managers using AppFolio software—resolving issues, teaching features, and elevating the user experience. All while working from home, with heart.
âś… 100% remote (U.S.-based)
âś… Full-time role with tech-forward culture
âś… Excellent entry into SaaS or customer success
🧠Experience Level: Entry–Mid (customer service or tech-savvy background preferred)
🔎 What You’ll Own:
• Respond to customer questions via phone and email with clarity and empathy
• Guide users through platform features, fixes, and solutions
• Document issues and feedback for continuous product improvement
• Collaborate cross-functionally with engineering, product, and other CX teams
• Contribute to a customer-first culture of innovation and care
🧠Must-Have Traits:
• Strong verbal and written communication skills
• Curious, coachable, and comfortable with new technologies
• Ability to troubleshoot and problem-solve quickly
• Self-starter who thrives in a fast-paced remote environment
• Passion for helping others and improving their experience
• Authorized to work in the U.S.
đź’° Compensation & Perks:
• Competitive salary + performance bonuses
• Stock options and comprehensive health benefits
• Generous PTO, paid holidays, and wellness days
• 401(k) with company match
• Work-from-home equipment and professional development support
🎯 Why It’s a Win for Remote Jobseekers:
AppFolio isn’t just software—it’s a solution used daily by thousands. As a Customer Care Specialist, you’ll blend tech, teaching, and support to impact real businesses. All without leaving your home.
✍️ Call to Action:
Love solving problems and helping people thrive? Apply now to become a Customer Care Specialist at AppFolio and start making everyday management extraordinary.