Protect VIPs from Digital Threats—One Client at a Time.
BlackCloak is the concierge cybersecurity solution for executives, high-net-worth individuals, and their families. As a Client Support Specialist, you’ll provide premium-level service to our members, helping them navigate security tools, troubleshoot issues, and feel confident in their digital safety. Think luxury tech support—but with purpose.
✅ 100% remote (U.S.-based)
✅ Support clients in cybersecurity and privacy protection
✅ Blend of technical troubleshooting and white-glove service
🧠 Experience Level: Mid-Level (1–2 years in support, security, or tech client service)
🔎 What You’ll Own:
• Deliver responsive support via email, chat, and phone
• Assist with onboarding and account setup for new clients
• Troubleshoot app and platform access issues
• Guide members on best practices for personal digital safety
• Maintain accurate documentation in CRM and support tools
🧠 Must-Have Traits:
• Tech-savvy with strong communication skills
• Empathy and professionalism when working with high-profile clients
• High attention to detail and discretion
• Comfort with ticketing systems and remote support tools
• Must be authorized to work in the U.S.
💰 Compensation & Perks:
• Competitive salary + benefits
• Paid time off and holidays
• Remote-first workplace with flexible hours
• Work at the intersection of cybersecurity and high-touch service
• A mission-focused team that takes both privacy and people seriously
🎯 Why It’s a Win for Remote Jobseekers:
This isn’t your average support role. It’s a front-row seat in a cutting-edge cybersecurity firm, offering purpose, autonomy, and a client list that reads like the who’s who of industry.
✍️ Call to Action:
Want to support the security of the world’s most influential people from the comfort of your own space? BlackCloak is hiring. Step into a role where service meets sophistication.