💼 Member Support Specialist 🌐

Empower Better Eating. One Member at a Time.

Foodsmart, the leading telenutrition platform, is hiring a Member Support Specialist to help users navigate their personalized nutrition journey. You’ll provide friendly, efficient customer support to Foodsmart members—ensuring they feel heard, supported, and inspired toward healthier habits.

✅ 100% remote (U.S.-based)
✅ Support users of a nationally recognized digital health platform
✅ Calls, emails, and chat—multi-channel support role
🧠 Experience Level: Entry to Mid-Level (Healthcare or wellness background a plus)

---

🔎 What You’ll Own:
• Answer inbound calls, respond to emails, and engage in chat support
• Guide members through platform features and answer benefit questions
• Troubleshoot basic tech or access issues
• Schedule appointments and assist with enrollment
• Maintain clear documentation in CRM tools

---

🧠 Must-Have Traits:
• Strong written and verbal communication skills
• Patience, empathy, and an upbeat attitude
• Tech-literate—comfortable with support tools and multitasking
• Health-conscious mindset or experience in wellness/health fields
• Must be authorized to work in the U.S.

---

💰 Compensation & Perks:
• Competitive hourly pay
• Full benefits package (medical, dental, vision, 401(k), and more)
• Paid time off and wellness support
• Growth opportunities within a fast-growing healthtech company
• Mission-driven team that actually lives its values

---

🎯 Why It’s a Win for Remote Jobseekers:
Help people eat better, live healthier, and feel supported—all from your own kitchen table. Foodsmart blends purpose and flexibility into a role that fits your lifestyle.

---

✍️ Call to Action:
Sound like a fresh fit? Join Foodsmart as a Member Support Specialist and help change lives through smarter nutrition—one call, one chat, one meal at a time.