Power Urgent Response for the Florida Department of Financial Services
Join a nationally recognized live answering service and be the calm voice when it matters most. As a Call Center Agent, youāll handle inbound calls for Floridaās Department of Financial Servicesāproviding support, guidance, and exceptional service around the clock. Remote, real-time impactāthatās the PATLive difference.
ā
100% remote (U.S.-based)
ā
Fully trained team environment supporting emergency/state agency calls
ā
Friendly, professional phone etiquette essential
š§ Experience Level: Entry (ideal for those with call center or customer service experience but open to beginners)
š What Youāll Own:
ā¢ Answer inbound calls professionally, accurately, and compassionately
ā¢ Follow call scripts tailored to state financial services needs
ā¢ Understand caller intent and provide basic support or escalations
ā¢ Maintain call quality metrics and logging consistency
ā¢ Work 24/7 rotating shiftsāincluding nights, weekends, and holidays
š§ Must-Have Traits:
ā¢ Clear verbal communication and professional phone presence
ā¢ Calm demeanor under pressure
ā¢ Comfortable working from home with reliable connectivity
ā¢ Detail-oriented, adaptable, and able to follow structured scripts
ā¢ U.S. work authorization required
š° Compensation & Perks:
ā¢ $16.00/hour
ā¢ Paid training, ongoing mentoring, and shift differential
ā¢ Work-from-home setup in a supportive, high-volume environment
ā¢ Belong to a tech-forward, accredited service team with over 30 years of experience
šÆ Why Itās a Win for Remote Jobseekers:
No commute, meaningful support role, and the flexibility of fully remote, shift-based schedulingāall backed by PATLiveās reputation as a top-rated virtual answering service. Make a difference night or day.
āļø Call to Action:
Ready to serve callers with clarity and care? PATLive wants you. Apply now to become a remote Call Center Agentāand be the voice people rely on.