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💼Remote Housing Support Specialist🌐

✍️ You’re the calm voice in chaos—helping displaced renters with lease extensions, furniture logistics, and moving out—while coordinating with landlords, vendors, and adjusters. From your home, you’ll guide people through uncertainty with care and precision. That’s what it means to be Sedgwick’s Remote Housing Support Specialist.

You’ll manage all housing-related support for policyholders during temporary accommodations—oversight of lease extensions, coordinating move-outs, resolving disputes, and maintaining billing ledgers. You act as the lifeline between renters and vendors, ensuring transitions are smooth and issues are handled swiftly. Tech-enabled. Empathy-led. Detail-driven. This is housing support done right.

✅ Fully remote—U.S. based
✅ Strong coordination, customer service & documentation skills
✅ Experience in housing support, insurance, hospitality, or billing preferred
🧠 Experience Level: Entry (2+ years customer service experience)

💼 Tech Skills: Microsoft Office (Word, Excel, Outlook); quick to learn internal platforms

🔧 What You’ll Own:

  • Act as the primary liaison for lease extensions, renter concerns, and vendor coordination
  • Manage communications between adjusters, policyholders, and vendors
  • Arrange furniture and houseware requests, pick-ups, and exchanges
  • Maintain client ledgers for accurate billing and invoicing
  • Initiate and track lease extensions and move-out notices
  • Coordinate security deposit processes and damage investigations
  • Proactively identify, escalate, and resolve urgent or sensitive housing issues
  • Support organizational quality and continuous improvement initiatives

🧠 Must-Have Traits:

  • High School Diploma or GED
  • 2+ years in customer service, insurance, hospitality, billing, or housing support
  • Empathy and calm under pressure
  • Strong verbal, written communication, and interpersonal skills
  • Attention to detail in financial and lease documentation
  • Excellent organization, prioritization, and deadline management
  • Self-driven, independent, and reliable in remote settings
  • Bilingual in English/Spanish a plus

💰 Compensation & Perks:

  • Competitive pay (approximately $24.10/hr based on national averages)
  • Fully remote with a structured Monday–Friday schedule (10 AM–7 PM EST)
  • Access to comprehensive benefits, career growth, and Sedgwick’s award-winning culture

🎯 Why It’s a Win for Remote Seekers:

  • 100% remote flexibility—work from anywhere in the U.S.
  • Join a leading claims and housing support team known for care and empathy
  • Build cross-functional skills spanning customer support, logistics, billing, and problem-solving
  • Thrive in a supportive culture: Sedgwick is Great Place to WorkÂŽ certified

📢 Call to Action:
Got the empathy, coordination chops, and detail-oriented mindset to support people during life’s critical moments? Apply now to become Sedgwick’s next Remote Housing Support Specialist—and make an impact from home.

APPLY HERE