Job Description
Myriad Women’s Health is looking to hire a Temporary Intake Associate. This is a 3-6 month temporary contract position. This role is a part of our Customer Success team within Myriad Women’s Health and is integral to the company’s success, as every individual client interaction matters. Intake Associates are a part of the larger Customer Success team, who works to resolve and preempt customer issues to ensure a positive customer experience.
At Myriad Women’s Health, the Intake team is responsible for the timely and accurate data entry and management of patient orders. You will be a significant contributor to our high-throughput workflow and an integral part of our busy CLIA lab.
Shift: Tuesday-Saturday 10:00am-6:30pm Pacific Time. Please adjust for your respective time zone.
Pay: $18.17/hr, plus $3/hr on Saturday
ACCOUNTABILITIES
90%
Accurate and timely data entry of patient order information
10%
Participating in cross-functional projects to improve the Intake team and larger Customer Success organization
INTERACTIONS/RESPONSIBILITIES
- Input and manage patient data from a variety of sources, and ensure that orders are fully processed at the highest level of accuracy
- Collaborate with other teams (Customer Success, EMR, Accessioning) to ensure correct order handling
- Be the bridge between the laboratory and Customer Success for a seamless customer experience
- Support in the recognition and development of process efficiencies
- Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
- Participate in projects that extend beyond your day-to-day responsibilities, to stretch you to think outside the box and explore new aspects of Myriad Women’s Health
- Work closely with a tight-knit team and be prepared to roll up your sleeves to get things done as needed
EDUCATION AND EXPERIENCE
- Associate’s or Bachelor’s degree preferred. We consider experience in lieu of education
- Expert knowledge Mac OS X
SKILLS & MINIMUM PERFORMANCE METRICS:
- Excellent typing skills required – must be able to type 70+ wpm and 7,000+ KPH
- Exceptional attention to detail and organizational abilities
- Able to handle complex issues and workflows
- Can self-prioritize tasks and assignments
- Demonstrates a high level of professionalism, integrity, and reliability
- Accepts feedback and is open to criticism
- Thrives in a dynamic, fast-paced, team-based environment
Minimum Speed/Bandwidth Requirements
· 50 Mbps (MegaBits Per Second) – download (or Down)
· 5 Mbps – upload (or Up)
Temporary Information
- This position is a 3-6 month temporary contract position.
- This is a 100% remote position regardless of location of applicant.
- This is a remote position that does require you to have HIPPA compliant work space.
- This temporary position is eligible a $250 bonus if you complete 3 months of the contract.
Physical and Mental Job Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is frequently required to sit; talk; or hear.
- The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision and depth perception.
Myriad Genetics will never request payment, solicit