Job Description
HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.
THIS IS A REMOTE POSITION!! We are open to review resumes from applicants located in these markets: Indianapolis, IN; Newport, KY; Cincinatti, OH & Jacksonville, FL.
- Call center experience required.
- Bilingual in Spanish.
- Excellent communication skills.
- Intermediate knowledge of computer applications.
- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Candidates can be selected to work any of the below listed shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am.
Please note: Candidates can’t choose shift, so they must be available to work on 2nd and 3rd shift and at leat5 one day of the weekend.
Responsibilities:
- Candidates are required to provide their own equipment for this role.
All Candidates must have:
- Internet Service (cannot connect via WIFI)
- Core i3 with 16GB of RAM
- Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net
- Candidate must have a minimum of Windows 10 on computer.
- Must have modem connection – Must be hardwired to your computer via ethernet cable.
- Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
- Allow client required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
Job Requirements
Requirements:
- High School diploma
Additional Information
HKA Enterprises is a global workforce solutions firm. If you’re seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.