Brand: Bath & Body Works
Location: Columbus, OH, US
Location Type: Remote
Job ID: 04FH8
Job Area: Human Resources
Employment type: Full-time
Pay Range: $19.80 – $29.60 per hour
Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
Overview:
Associate Connect (Tier-1) is a call center responsible for receiving incoming human resources-related employee inquiries. Inquiries are answered via phone, email, chat or self-service system.
Tier-One Representatives are responsible for providing 1st level functional support in answering benefit and payroll questions and supporting associates with personal and job-related transactions.
Basic Function:
- Answer in person benefit and payroll questions
- Provide 1st level support in French and Spanish
- Assist associates and managers calling Associate Connect to complete Personal data, Job data and Benefit-related transactions in HRAccess
- Provide 1st level functional support to associates and managers using the web application on-line to complete their transactions
Responsibilities
- Support all associates via, phone, self-service system, live chat or email
- Coordinate with other functional groups within Associate Connect as necessary
- Provide bilingual support to all associates, ensuring effective communication and addressing the needs of our multilingual workforce
- Provide first level functional support to callers needing assistance within Service Now
- Provide first level functional support to store managers entering HR data transactions
- Document all calls in Tier 1 call tracking system (Service Now)
- Engage Tier 1 Supervisor for issue resolution as needed
Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates. Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs. We also offer flexible scheduling and opportunities for paid time off. Visit bbwbenefits.com for details.
Qualifications
- 1-2 years’ Service Center environment (call center) experience required
- Fluency in Spanish or French (verbal and written)
- Must be proficient in utilization on dual monitors
- Highly proficient in computer software and applications
- Excellent communication skills
- Strong attention to detail and accuracy
- Strong customer service skills
- Ability to work in a team environment to achieve goals
- 1-2 years’ HR, payroll and benefits administration experience a plus
The hours for this opportunity are 10 am – 6:30pm M – F There could be Saturday hours on occasion
Education
- Bachelor’s Degree preferred, but not required
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase program with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off, paid parental leave. Plus, access to family and lifestyle programs including an inclusive family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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