Job Description
Overview
This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.
Responsibilities
- Account Servicing – Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
- Operations – Performs various operational tasks that occur during customer, vendor, and associate inquiries.
- Service & Support – Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
- Business Proficiency – Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.
Qualifications
High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service
Preferred Qualifications
– Bachelor’s Degree with 1 year of experience in Operations, Support, or Customer Services
– Experience with Salesforce
– Prefer associate who lives within Eastern Standard Time Zone
If hired in North Carolina, the base pay for this position is generally between $18.10 and $31.38 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits