his is a full-time temporary role that runs until the end of each year. We do ask our highest performers to stay on after the enrollment season to perform additional seasonal roles based on business needs which may lead to additional opportunities for advancement within Willis Towers Watson.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Although this role is open for remote work, you must be a current resident of Arizona, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Mississippi, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, West Virginia, Wisconsin, or Wyoming to be considered for this role.Key Responsibilities:
Use a consultative approach to listen and assess the retiree’s insurance needs and appropriate eligibility Conduct eligibility and needs analysis to determine suitable plan Effectively and empathetically communicate the costs and benefits of multiple insurance plans over the phone Make plan recommendations based on participants individual needs and assist the participant with the decision-making process Work through scheduled and inbound calls with patience and an emphasis on service, not call volume Work as a team player in a diverse, professional call center environment