Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position:
- This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
- Utilize logic while skip tracing using various tools to locate new information about customers and vehicles to provide to the Repossession Contractor.
- Ask fact finding questions to help obtain contact information for customers and to identify vehicle locations to communicate to the repossession contractors to aid them in their repossession efforts, as needed.
- Assist with voluntary vehicle surrenders, as needed.
Outcomes & Activities:
- Obtain and Share Information: Skip trace (over the phone and internet) to locate the customer and confirm the vehicle location. Communicate the vehicle location information to the assigned repossession contractor to aid in recovery of the vehicle.
- Handle Phone Calls: Make outbound calls and receive inbound calls as a means of obtaining new leads.
- Adhere to Policies/Processes: Remain compliant with policies, processes and legal guidelines; adhere to the Operations Attendance policy.
Knowledge & Skills:
- Logic – Understand account history; critical thinking, problem solving, ability to reason
- Ownership – Own performance, receptive to feedback; applies feedback to improve; active participant in training & coaching sessions; positive attitude
- Compliance– Work in accordance with all Company policies and procedures and only conduct searches with a permissible purpose; communicate in a professional and confident manner
- Accuracy– Maintain attention to detail; accurate documentation; provide contractor with the best information available
- Trust Building– Create and build trust; positive and collaborative approach to creating resolution; work independently and in a team environment
- Efficient -Manage time well; maintain focus; ability to multi task; work with a sense of urgency; select the appropriate skip tool to resolve the account
Requirements:
- High School Diploma or GED.
- Experience making logical assumptions with information given.
Preferred:
- Previous customer service experience.
- Previous skip tracing experience.
- Working Knowledge of MS Office and Internet experience.
- Operate office equipment (copy machines, fax, telephone, and keyboard).
- Experience in the finance or automotive industry.
Training & Schedule Requirements:
Training:
- Monday through Friday; 7:00 am – 4:00 pm CST
- Virtual training will be conducted
Schedule:
- Monday – Friday 9am-6pm CST
- Weekends off
Targeted Compensation: $16.50-$18.50/hour based on experience.
Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $800.
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
We know everyone is different and we want each of our Team Members to be their authentic self at work! With diversity of thought and a culture of inclusivity at the forefront of our strategy, we offer a variety of opportunities nationwide to encourage individualized work-life balance.
Credit Acceptance offers Team Members:
- Flexible work options including work from home, on site and hybrid positions
- Company provided technology packages for all Team Members
- An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members
- Extensive growth opportunities as demonstrated by our track record of promoting internally
- Ongoing business training and career development opportunities
- Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses
- Generous PTO and holidays that include 28.5 total days during first full year of employment
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work