As the liaison between the distributor and the factory reporting to the Manager-Sales Administration, your primary responsibility is to facilitate seamless communication and exceptional customer service. By efficiently managing order entry and shipping processes, you play a crucial role in contributing to the company’s financial success. Your tasks include maintaining direct contact with distributors, promptly updating them on order statuses, ensuring timely shipment of equipment, and upholding departmental policies and procedures.
Specific Responsibilities
- Efficiently process incoming orders, meticulously reviewing bill of materials for factory changes, managing quote pricing and discounts, determining lead times for delivery, and accurately reflecting customers’ shipping and billing preferences.
- Create deliveries and shipments for assigned accounts, ensuring timely and precise fulfillment of orders. Assist in the resolution of freight claims, reconsignments, and any other shipping concerns that may arise.
- Resolve any invoice matters promptly to facilitate seamless financial transactions. Issue credits, debits, and progress payments as necessary.
- Ensure various reports are accurately maintained reports, including but not limited to the dock report/RO99, unprocessed orders report, and any other assigned reports.
- Utilize Kohler Energy’s Enterprise System (SAP) to efficiently manage sales orders, shipments, and invoicing data.
- Proactively engage with assigned distributors, providing updates on open orders and promptly communicating any changes to order status.
- Utilize customer service reference materials, such as ISO procedures, product dimension sheets, product specifications, pricing lists, inventory reports, and lead-time reports, to deliver accurate information to customers.
- Enforce and oversee policies pertaining to pricing, order entry, order modifications, order status inquiries, and other pertinent policies within the Sales Administration Department.
- Acquire an understanding of colleagues’ roles to offer backup assistance for assigned accounts as required.
- Prepare and submit field complaints as required to document field problems.
- Be prepared to undertake any other related duties as assigned by management.
Skills/Requirements
- An associate or bachelor’s degree is preferred, but candidates with equivalent experience will also be considered.
- Basic Microsoft Office (Outlook, Word, and Excel) skills required. Experience with Salesforce, Smartsheet, Power Automate, and Power BI is a plus.
- Experience working with customers/suppliers/B2B is required.
- The ability to prioritize, handle multiple pressing priorities, and act with urgency is required.
- Above average communication skills are preferred.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $18.65 – $23.30. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Work at Kohler Co.?
Kohler Co.’s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.