There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.
Job Summary:
Responsible for the set up and successful execution of road call service requests for Emergency Roadside Assistance which includes the TA / Petro, and Connect Provider repair networks. Individual is responsible for set up of the repair. Extensive phone and computer duties. Post holder interacts with fleet customers, drivers, field personnel (technicians, TSA’s, and Shop Managers), and TAHQ staff. In addition to correct set up, the individual inputs all pertinent road call information into the Truck Service System and Emergency Roadside Assistance Tracking Database.
Duties and Responsibilities:
- Ability to interface with customers/partners/TA/Petro field personnel/TAHQ personnel as necessary to successfully execute all road calls.
- Ability to work in a team environment. Road call business is not ratable. Must be willing to support and assist in overload work situations. This includes being flexible on breaks and lunch.
- Must be open to flexible working hours. Emergency Roadside Assistance Connect Center is a 24/7 operation. Individual must be willing to work holidays, weekends and cover for vacation/sick time as required.
- Understands and achieves stated EBITDA and Emergency Roadside Assistance Connect Center targets.
- Ability to accurately diagnose tractor/trailer breakdowns and to understand industry specific terminology.
- Ability to identify correct part/tool requirements for all road calls and to review inventory levels at site to determine if required service parts are available.
- Strong customer service skills and phone etiquette.
- Demonstrates proven ability to work with all repair locations to affect the best roll time possible. This includes successfully demonstrating strong decision making ability to utilize all network options and at site options to meet customer commitments and execute the repair.
- Handle calls in a timely and efficient manner. Must be able to perform to call standards established for Emergency Roadside Assistance Dispatch Agent I, including executing guidelines for time of dispatch, time of technician arrival and completion time.
- Maintains high level of understanding of all applicable policies and programs related to TA/Petro, Emergency Roadside Assistance, Shop Operations and Emergency Roadside Assistance Connect Center.
- Actively participates in all required training and successfully tests out on all training.
- Seeks training opportunities to improve personal performance capacity and effectiveness.
- Maintains proficiency on all applicable software/database programs and Truck Service System.
Qualifications:
Education:
High School degree required. Technical College preferred.
Experience:
- Two-year equivalent relevant business experience, preferably in a shop environment.
- Technical aptitude sufficient to correctly diagnose tractor and/or trailer breakdowns with Class 8 vehicles.
- PC proficiency with emphasis on Windows-based Excel, TA Intranet, Shop System and Tracking Database.
- Excellent written and verbal communication skills.
- Strong people skills required to function effectively in a customer service environment.
- Proven ability to work successfully under pressure.
Pay Range
$16.00 – 16.00 per hour
A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.
With us, you’ll enjoy:
Competitive wages and annual bonus opportunity
Medical, dental, vision and life insurance
401(k) with a company match
Paid vacation and holidays
Tuition reimbursement
A wide variety of discounts on technology, travel, food and fuel
Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office
A reasonable estimate of the current pay range for this position is $16.00 per hour. This range reflects the potential base pay across the U.S. for this role. The base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can “return every traveler to the road better than they came” only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at [email protected]. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.
Working Conditions / Physical Requirements
In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.
Disclaimer
This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.