As a Resolution Specialist, you are responsible for meeting and maintaining your KPIs and for exhibiting professionalism in all aspects of the role. This also means that any/all conversations with fellow MSCM team members and suppliers be conducted with a business professional mindset in line with codes of conduct found within the Employee Handbook.
Resolution Specialist Responsibilities:
- Managing issue resolution for top Supplier accounts relating to receiving discrepancies, ETA updates, returns, SKU level updates.
- Communicate regularly with suppliers to acquire necessary order information and expedite backordered products.
- Optimize inventory flow by regularly reviewing open purchase orders and making necessary adjustments through following our prescribed processes.
- Gather, maintain, and organize supplier and product information in proper databases.
- Serve as a liaison between MSCM, EDCs, Accounting and Suppliers to resolve issues.
- Aid in creating a pleasant working environment that inspires the team by promoting an open and honest work environment that fosters group communication.
Qualifications, Skills & Requirements
- Self-starter, efficient, reliable, and organized with strong attention to detail.
- Ability to work well under the pressure of deadlines.
- Ability to adapt to change and operate in a fast-paced environment.
- attention to detail with data entry and accuracy.
- High School Diploma or equivalent. Associates Degree level education or higher is strongly preferred.
- MS Office, telephone, reception, and strong computer skills required.
- Exemplary written and verbal communication skills
- Additional important qualifications include typing, texting, telephone communications, presentation skills, public relations skills, account management skills & verbal communication skills, ability to maintain strict confidentiality.