Ibotta is seeking a Part Time Ibotta Care Agent to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. Our Ibotta Care Agents offer world class, awesome support for all Ibotta users. The accuracy, efficiency, critical thinking and personal attention our Care Team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our Care Team has built.
This is a part-time, remote position. Applicants must be located in Iowa and able to attend training remotely Monday-Thursday from 8:00am-2:00pm MST/ 9:00am-3:00pm CST for the duration of training. Upon successful completion of training you will be assigned a schedule up to 25 hours per week including 1 weekend day.
What you will be doing:
- Analyze and respond to email inquiries from Ibotta users
- Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app
- Problem solve by reviewing Ibotta systems and customer accounts
- Work on special projects for the senior management teams in Marketing, Client Partnerships & Technology as needed
- Be an advocate for our customers
- Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere
What we are looking for:
- Previous experience providing world class customer service
- Ability to work remotely, previous remote work experience a plus
- Fast, organized, and detail oriented
- “Can do” attitude with a drive to thrive in a fast-paced environment
- Technologically savvy, with a knowledge of Android and Apple
- Good interpersonal skills and effective, verbal and written communication skills
- Ability to think on your feet with strong problem-solving skills
Schedule Information:
- Work from home, must be located in the state of Iowa
- Agents will be scheduled up to 25 hours per week, Monday through Sunday between the hours of 7:00am-5:00pm MST/ 8:00am-6:00pm CST
- Agents are required to work one weekend shift per week
- Applicants must be 18 or older to be eligible for this position
- Applicants must have access to reliable internet as well as their own desktop or laptop computer with a working camera and microphone
About Us:
Built and headquartered in Denver, Colo., Ibotta (“I bought a…”) is a performance marketing platform that allows brands to deliver digital promotions to millions of consumers through a network of publishers called the Ibotta Performance Network (IPN). Ibotta’s network allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale.
Guided by our values and our mission to Make Every Purchase Rewarding, we come to work energized by the business problems we get to solve, the technology we build, the innovative people we work (and have fun) with, and the consumers we get to help. To date, we have credited consumers $1.5B.
Ibotta was named to the 2021 Inc. 5000 list of fastest-growing private companies in the U.S. for the fourth year in a row, after debuting on the list in 2018. The company has also been named as a Top Workplace by The Denver Post four consecutive times, made BuiltIn Colorado’s Best Places to Work list three years in a row and appeared on Inc.’s list of Best Workplaces in 2017 and 2023.
PLEASE NOTE: Applications from out of state cannot be considered at this time.
- Compensation: $13.00/hour (eligible for increases in pay based on performance and tenure).