Houzz is looking for talented Client Onboarding Specialists to join our team. As a Client Onboarding Specialist, you will be part of the support team for Houzz Professionals from across the U.S and Canada who have invested into our paid advertising and manage solution, Houzz Pro. Your job is to onboard each professional as quickly as possible, get them engaged and using our product, and set them up for success in the first 90 days of their program. Upon their “Graduation”, the professionals will be reassigned to a dedicated team of Client Success Managers or Pooled Support to continue managing their account.
During these calls you are expected to thoroughly engage each customer in Houzz Pro, optimize their profile with creative improvements, and provide solutions to enhance program performance. You need to be comfortable promoting and educating on the benefits of a creative and directional advertising program as well as the software.
The ideal candidate has a pleasant, business oriented personality, is a hard worker and very tech savvy. You must be relationship oriented and put a high value on customer service. You thrive in a fun and competitive, yet team oriented environment.
What You’ll Do
- Onboard Houzz Pro customers and engage them in the software as quickly as possible
- Schedule recurring follow up calls to drive adoption and increase likelihood of retention
- Answer questions on program performance and functionality
- Foster program value and advance a positive program experience
- Thoughtfully defend the program when concerns arise and collect payment for customers that may go into decline
- Meet minimum quantitative and qualitative account improvement objectives
- Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture
- Escalate client cases to appropriate contacts as required
- Ad Hoc responsibilities as required
At a Minimum, We’d Like You to Have
- At least 6 months of inside sales or customer service experience
- Focus on selling and managing intangibles is preferred (i.e. advertising, financial services, business services…)
Ideally, You’ll Also Have
- Tech-savviness- able to cogently conduct presentations virtually using assorted platforms and troubleshoot when complications arise
- Organizational Skills- able to work efficiently through a high volume of requests in a fast-paced environment
- Tenacity to exceed monthly objectives
- Excellent written and verbal communication skills
- Team oriented mindset
- High achievement in previous role
- Excellent references from managers to whom you have reported to
- Ability to work effectively in a fast paced environment
- Detail and task oriented
Compensation, Benefits and Perks
This role offers an hourly base pay rate plus variable pay based on business metrics and individual performance. For California, Washington, and Oregon, the base pay rate is $23.07 per hour, and for all other locations, the base pay rate is $20.76 per hour. We also offer competitive benefits that support you and your family as part of your total rewards package at Houzz.
Benefits and perks include:
- Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) – Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
Be Who You Are and Do What You Love at Houzz
About Houzz
When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality.
So they built Houzz.
Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably.
Our Mission and Core Values
We’re proud to say there’s no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone.
Our Mission
To create the best experience for home renovation and design.
Our Core Values
We’re a Community
We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services.
We Build the Future
We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward.
We Make Things Happen
We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win.