*Remote Opportunity – Preference to be based in EST*
Staples Connect is focused on our customer and our community. As an Inside Sales Support Specialist for Staples, you will be part of a team responsible for servicing customer print needs by preparing bids and quotes with the goal of converting sales. Candidates must have above average phone and email consulting skills, be tech savvy and familiar with internet software. You will be responsible for consulting with internal business partners and customers regarding sales opportunities in order to uncover all appropriate details to provide an accurate and competitive print quote. You will work closely with our Retail Print team to make a strong presentation for our category offerings and increase the number of customers buying print and promotional products from Staples.
Inside Sales is a key strategic pillar of growth for Staples Retail, and this role is critical to accelerating change and super-charging this high-potential business. Our people are the heart of our success and we believe in collaboration, curiosity and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that’s leading the way in a new era of working and living.
Key Responsibilities:
- Engaging with business partners/customers via telephone and email to analyze their needs and customize recommendations to upsell/cross sell
- Prepare bids and quotes to business partners/customers with accuracy and speed. Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s)
- Provide ongoing follow up on all open product requests through request completion
- Effectively probe business partners/customers to fully qualify sales opportunities
- Present quote, overcome objections, and find solutions related to quote requests in order to secure the sale
- Provide value-based solutions that focus on customer needs, ensure customer retention and growth
- Collaborate with account owners, internal business partners including Sales Managers, Retail Partners and vendors to ensure seamless customer experience and drive sales results
- Connect directly with customers to place transactional orders
Qualifications
Get great perks.
- Hourly Rate $17-$19 per hour based on experience
- Generous amount of paid time off flexible work hours and remote opportunity
- 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits
- Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
Essential skills and experience:
- High School diploma or equivalent
- Professional and effective written and verbal documentation/communication skills
- Proven ability to sell as part of a team
- Comfortable with financial sales tracking and analysis
- Proficiency in PowerPoint, Excel, and Outlook
Preferred skills and experience:
- Bachelor’s Degree in Business Administration or related field
- Minimum of 2 years sales/sales support experience
- Exceptional phone & e-mail communication skills
- Experience with Salesforce.com
- Previous experience in the print, promotional, or marketing field