You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone.
LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well – being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on – location services, patient – specific in – clinic appointments, telehealth assessments, or any combination based on customer need. LHI’s customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.
There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work.SM
Please Note: To be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.
The Account Manager Support Specialist (AMSS) role ensures Veterans’ Medical Disability Examination orders are being processed in a timely manner. AMSS must identify and report any order processing issues that may arise with a Veteran, Order, and/or location to leadership as well as Sr. AMSS staff as needed.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 3:30pm CST. It may be necessary, given the business need, to work occasional overtime.
We offer 6 weeks of paid training. The hours during training will be 7am to 3:30pm CST, Monday – Friday. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Work priorities as assigned by leadership and provide regular operational updates to the SR Account Manager Support Specialist on the state of each area of responsibility
- Complete job tasks and functions on time to keep the order completion process on track
- Assist in making decisions based on contract requirements and guidelines in order to ensure contract KPIs are achieved
- Provide direction to other operational areas in order to ensure efficient order processing
- Provide operational updates to Leadership as well as Senior Account Manager Support Specialist on the status of tasking/orders
- Notify Leadership of issues that arise regarding tasking, other operational departments, and database
- Ensure timely communication of process issues / changes to Leadership
- Assist leadership in identifying operational delays as they relate to the other Operational Departments within OSHS
- Assist other departments within OSHS to ensure contractual obligations are achieved
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- Intermediate proficiency using Microsoft Excel ( sort, filter, basic formula, create and/or edit, entering data)
- United States Citizenship
- Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
- Ability to work full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 3:30pm CST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
- Proficient in Microsoft Office Suite Outlook
- Microsoft PowerPoint
- Microsoft Word
- Military Service
- National Career Readiness Certificate
- Understanding of database structures and relationships
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 – $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.