The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Family Summary
The ADS Claims Department handles claims for products offered by dealers including, GAP, EWT, Etch, PDR, VSC and EWT. The department works directly with consumers, TPAs and Strategic Partners in the processing of claims for benefits. The adjusting function is responsible for verifying addendum coverage, verifying accuracy and relevance of supporting documentation and determining benefit amounts based on the terms of individual waivers and supporting documents.
Job Summary:
The individual maintains a good working relationship with consumers, lenders and other partners including agents, and third party adminstrators while establishing credibility for the company through the quality of work and thoroughness of the investigations. The individual sets customer expectations, communicates timelines for investigation and explains applicable contract provisions. The individual is gaining experience in delivering compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual’s own responsibilities, and managing the individual’s own workload. The individual is also gaining experience in meeting band level behaviors, production, quality and/or customer service goals. Individual is tasked with adjudicating claims and provide back up to the claim processing team in addressing the needs and calls of our customers. The role is also responsible for maintaining effective communication with the assigned TPA or strategic partner.
Key Responsibilities:
- Maintains positive customer relationships by exhibiting a courteous and professional demeanor in all communication with customers, dealers and agents, as well as internal employees.
- Accurately documents information in timely and efficient manner per departmental procedures
- With minimal supervision, determines properly adjudicate claims.
- Documents the claim file with notes, evaluations, and decision elements
- Completes other tasks as directed by management
- Contacts customers, agreement holders, others to secure necessary documentation and information as needed and directed. Confirms facts and determine additional needed follow-up
- Continuing communication with assigned TPA or strategic partner on claim issues
- Monthly report reconciliation with assigned TPA or strategic partner
- Provides assistance with addressing incoming calls and customers.
Knowledge/Skills/Abilities/Experience
- AOR expertise
- Ability to adapt to a constantly changing extremely fast paced environment
- Intermediate written and verbal communication skills
- Abilities with Word and Excel
- Ability to learn new computer programs and department processes
- Strong communication and conflict resolution skills
Level Guide: Please refer to the Allstate Level Guide on MyHR Knowledge
Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $37,000.00-$64,750.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/