Ever wanted to make a difference in people’s lives by assisting them with their chronic issues in the comfort of your own home? In this telehealth role, you will be spending your time talking to our grandma’s and grandpa’s who will appreciate your presence.
Responsible for monitoring medical readings and calling the patient to assess whether he/she needs further intervention by their health professional or whether further monitoring is appropriate.
Paid Training: 2-3 weeks, Monday – Friday 7:00 am – 3:30 pm or 8:00 am – 4:30 pm EST
Schedule Requirements:
- Days: Must work Friday-Monday (flexibility on additional day if preference is 5 days a week/8 hour shifts)
- Hours: Availability to start at 1:30pm – 12:00am EST (or 3:30 pm-12:00 am EST 5 days a week)
Hourly Range: $22.00/hour
Responsibilities
- Monitor high volume of medical alert alarms with genuine concern.
- Determine response requirements and relative priorities of situations, and health professional in accordance with established procedures.
- Contact private individuals by telephone to assess each patient alert by modality.
- Follow workflows represented by alerts to determine next steps in the call process.
- Verify demographics and other related data and enter patient information into appropriate systems.
- Answer routine inquiries and relay information and messages to and from appropriate health professionals, agencies, departments, and to all other individuals or groups requiring notification.
- Maintain access to, and security of, sensitive materials.
- Explain products or services and answer questions from customers.
- Maintain accurate records of contacts, accounts, and orders.
- Answer client questions and calls using scripted and non-scripted responses
- Assist with enrollment of new clients, support existing clients and collaboration between interdepartmental processes.
- Interact with clients, Case Managers, and Home Service Representatives in a professional, helpful, and courteous manner.
- Troubleshoot devices and report malfunctions to ensure units receive necessary maintenance.
- Other duties as assigned.
Qualifications
- LPN/CNA/Medical Assistant certification preferred
- 2 year minimum medical of related professional or healthcare medical experience
- Call Center experience preferred
- Strong analytical and problem-solving skills
- An energetic pace along with a positive attitude
- Self-motivation and the ability to work independently and with teams
- Proficient in the use of Microsoft Teams, Word, Excel, and Outlook
- Excellent oral and written communication skills
- Proficient in managing multiple tasks as the same time