You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.
The Part Time Patient Access Representative communicates effectively with patients by accepting either inbound or outbound calls to identify their needs. This may include reviewing protocols and patient history; scheduling / rescheduling / confirming / canceling appointments. This position builds strong communication skills and standard knowledge of scheduling, including the ability to navigate confidently through basic protocols.
This position is part-time (28 hours/week) Monday – Friday. Employees are required to have flexibility to work 8 hours on Monday and Tuesday then any of our 4 hour shift schedules during our normal business hours of 8:00am – 6:00pm EST Wednesday, Thursday and Friday. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of training depending on previous knowledge. The hours during training will be 9:00am to 5:00pm. Training will be conducted virtually from your home. Training will be a full time schedule
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Obtains current patient information for established and new patients
- Accurately enters and updates patient information in scheduling system
- Identifies payer source and verifies insurance eligibility
- Reviews scheduling system for needed updated demographics and consent forms
- Provide messages or transfer the call to physicians and nurses
- Protects/observes patient confidentiality per policies and procedure
- Accurately imports registration documents into patients’ electronic health record
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- 1+ years of customer services experience within a contact center OR healthcare environment
- Understanding of Microsoft operating systems
- Ability to train full time for the first four weeks between 09:00am – 05:00pm EST
- Must be 18 years of age or older
- Ability to work 28 hours per week, including 8-hours on Monday and Tuesday then any of our 4-hour shift schedules during our normal business hours of 8:00am – 6:00pm EST for Wednesday, Thursday, and Friday.
Preferred Qualifications
- 2+ years of customer service experience within a contact center OR healthcare environment
- Bilingual fluency in English and Spanish
- Medical OR medical scheduling knowledge
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
- Detail – oriented personality
- Good communication skills with the ability to provide great customer service
- Good interpersonal and active listening skills
- Detail oriented with good oral and written skills
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 – $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.