Description
Total Wine & More is looking for Seasonal Customer Call Center Specialists who are passionate about delivering exceptional customer experience to join our Customer Care Center team! You will work with our guests and store teams by phone, email, live chat, and social media to provide first contact resolution. If you have a sense of empathy when engaging with people along with the ability to manage multiple, concurrent issues while working collaboratively with other departments, this would be a great role for you. This is a full-time temporary position with options of 30 to 40 hours per week. There will be the potential to transition to regular full-time employment at the end of the season. This role will report directly to the Customer Care Center Manager.

You will

Work with customers to resolve issues on the first interaction and follow-up with those requiring additional information
Partner with other teams to gather information for customers and projects
Work with customers to identify products and quantities to make their events a memorable experience
Build relationships with customers by providing a positive and informative experience
Use internal tools and systems to manage a productive work flow
Partner with customers through their preferred method i.e. phone, email, chat, or social media
Build lasting relationships with store teams by supporting them through phone and email for web orders and guest relations
Document all communications with customers to promote a consistent experience across all touch points

You will come with

Must be 21 years of age or older
2+ years in high-end retail or guest services/restaurants/hotels
2+ years in a contact center or guest service environment
Experience in a call center a plus
A team player mentality
Experience developing solutions and solving problems
Technologically proficient and customer-focused
Must be punctual with attendance and shift start
Certificate of training in a customer service program or prior customer service experience desired

Additional Requirements (with or without accommodations)

This is a temporary full-time position with options of 30 to 40 hours per week
Our call center is open from 9am to 12midnight Eastern Standard time and shifts may require evenings and weekends
Opportunity to work overtime as needed
Flexible schedule required
Job requires high-speed internet and a quiet remote work environment