Olo’s Deployment Team works with customers from kickoff to launch and manages the relationship throughout the project. We are looking for a Deployment Manager to join our team who is experienced in project management, has a focus on providing great hospitality, and appreciates the art of collaboration.
Reporting to the Deployment Lead, you will kick-start key relationships with our restaurant brands while navigating multiple teams with expertise. Our Deployment team sits at the forefront of innovating our implementation process, and you will have the opportunity to join Olo at a pivotal point in our growth period post-IPO.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
What You’ll Do
- Organize the efficient and successful launch of customers by managing multiple deployments at different stages
- Develop relationships across teams internally to guarantee a positive experience for customers
- Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction by working collaboratively with internal Olo teams and external contacts
- Think creatively to resolve customer issues and prevent delays
- Identify areas for process improvement or gaps in existing documentation and document/share insights with the team
- Provide consultation based on customer needs and advise on best practices to ensure the customer is achieving full value
- Communicate requested product enhancements (customer roadmap requests) internally using Salesforce and manage customer expectations on the deliverable of these requests
- Work together with the Customer Success Management Team to guarantee a seamless transition following customer launch
What We’ll Expect From You
- 2+ years experience managing customer relationships or relevant project management work
- Experience creating an excellent customer experience and an interest in advocating for customers
- Excellent project management skills, including experience working with other departments and external partners, and executing against deadlines
- Outstanding ability to solve problems using available resources, and thoughtfully explain problems and resolutions
- Preferred experience with Asana, Jira, Salesforce, and Zendesk
- Legally able to work in the United States
About Olo
Olo is the engine of hospitality powering the restaurant industry’s digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo’s platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it!
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you’re in the New York City area, you can choose to work remotely or from Olo’s headquarters, located in Tribeca.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, fully paid health, dental and vision care premiums, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $62k-80k annually depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.