The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!
Our team is growing at The RealReal, and we’re seeking experienced salespeople to help drive repeat consignment business. The Luxury Account Specialist (LAS) drives repeat business by acquiring consigned items from our existing clients within an assigned territory. If you’re customer-obsessed and self-motivated to “win” in a fully-remote, quota-driven sales environment, this could be the perfect fit!
Eligible work locations: AL, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, NC, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WV
What You Get To Do Every Day
- Connect with established clients to re-engage and drive consignment activity
- Follow up on leads generated by marketing team
- Leverage strong client relationships to gain referrals for new business
- Outreach daily to existing clients
- Provide an outstanding client experience
- Review contract with clients
- Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources
What You Bring To The Role
MInimum Requirements
- Minimum 1 year of proven success in a direct sales role or a quota-carrying retail role
- Ability to quickly build rapport and establish trust and credibility with clients
- Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM
- Ability to commit to full-time hours (40 hours per week)
- Self-motivation and drive to achieve results
- Excellent verbal and written communication skills
- Exceptional attention to detail and organization skills
- A solutions-focused mentality with a growth mindset
- Adaptability and openness to change
- Professional appearance and demeanor
Preferred Requirements
- Account management experience
Compensation | Benefits | Perks
- Base Pay PLUS uncapped commission
- $1,000/month commission (at target) – top performers earning over $2,000+/month commission
- Annual Elite Club Trip for top performers
- Monthly sales competitions (i.e. cash | prizes | site credit | stock)
- Employee Stock Purchase Plan (purchase stock at discounted rates)
- 401K (with company matching up to $1000)
- Medical, Dental & Vision Insurance
- Paid parental leave
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
- An hour of paid sick leave for every 30 hours worked (required for WA)
- Up to 40 hours of COVID-19 PTO is available to cover missed shifts following a positive COVID-19 diagnosis
The expected hourly rate for this role is $23.00 – $24.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The commission target for “Repeat Business” Luxury Account Specialists is $1,000 a month. Commission target is split 65% for Points Quota and 35% for Shipped Units Quota. To be eligible for Units commission Shipped Units Quota attainment needs to be 85% or higher. To be eligible for Points commission Points Quota attainment needs to be 85% or higher. Once 110% attainment for Units Quota and Points Quota is achieved, accelerated upside is unlocked. For attainment between 110% and 150% there is an eligible commission accelerator of 2x for attainment between those percentages. For attainment over 150% the commission accelerator is 3x for attainment above 150%.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.