FULL TIME | ACHIEVE TEST PREP | OUTSIDE OF UNITED STATES
Job Description
About Achieve Test Prep
We believe our employees empower our company and are the reason behind our success. We are the nation’s largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner helping students achieve their degree in less time, with less effort, and for less money utilizing an alternative path to earning college credit known as the credit-by-examination process. Essentially, Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the greatest impact is the nursing profession.
Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules.
Job Summary:
Achieve Test Prep is looking for experienced Customer Success Representatives to support our customers through their academic journey. This position is dedicated to fostering solid customer relationships while supporting the customer’s educational needs. You will assist customers with a variety of topics including but not limited to, exceptional customer support and elearning planning, prep course registration, transcript reviews and exam preparation.
Roles & Responsibilities:
- Promptly respond to customer inquiries via phone, SMS, and email.
- Onboard new customers and work collaboratively across teams to ensure a successful journey.
- Regular customer communication to discuss program needs, elearning plans, transcripts, concerns, etc.
- Building rapport with customers through quality conversations, understanding customer goals, and helping them achieve them.
- Carrying out periodic reviews with customers and providing guidance for successful product use.
- Resolving customer requests through all communication channels within 24 hours.
- Providing our customers with exceptional support to ensure program completion.
- Providing timely feedback to the company/customers regarding service failures or customer concerns.
Desired Skills & Experience:
- Must be able to write and speak fluently in English with a neutral accent.
- High School / Secondary Diploma (or relevant experience)
- Full time flexed schedule within the hours of Monday-Sunday 8 am – 9 pm EST
- Goal-oriented person with a history of achieving success
- Professional customer support experience
- Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
- Experience handling difficult and irate customers
- Problem-solving, critical thinking, and decision making skills
- High level of attention to detail
- Highly organized and reliable
- Ambitious self-starter with experience in a fast-paced work environment
- Prepared to work on own initiative as well as being part of a team
- Ability to make a high volume of calls and email communications
- Proficiency with Microsoft Windows and Google Suite Products
- Excellent documentation skills
Job Details:
Type: Full-Time
Schedule: Flexible schedule with availability to overlap during the 8:00 AM – 9:00 PM EST business day. Remote: 100% Online