About the Opportunity
This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend two weeks (paid) training remotely. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills.
Our dedicated corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management for a single enterprise level client. You will be providing solutions to travel-related problems clients may have experienced during after-hours or emergency situations regarding arrangements.
We are looking for experienced agents that are available to work either of these shifts:
Any day including weekends – 12:00 AM EST – 9:00 AM CST
Any day including weekends – 4:00 PM EST – 1:00 AM CST
This position requires flexible hours and shift availability as determined by business need and client call volume.
Key Responsibilities
Comprehend & comply with travel policies for multiple busy corporate accounts
Provide exceptional customer service
Ensure business traveler’s needs are met and/or exceeded
Keep client aware of all necessary travel documents and health requirements for countries to be visited
Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
Manage air, car, rail, and ground transportation bookings
Arrange both domestic and international itineraries
Complete all reservations in an accurate and timely manner
Provide consultative service to travelers throughout the booking process
Handle ticketing, adjustments, exchanges & queue management
Experience & Qualifications
2 years + recent experience in Corporate Travel required
2 years + recent knowledge and experience using Sabre required
Skilled with complex international fares strongly recommended
Experience with complex ticketing & exchanges preferred
Professional & service-oriented mentality
Impeccable business acumen
High attention to detail
Geography and international destination knowledge are necessary
Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients
Candidates should possess decisive and successful problem-solving skills
Strong written communication, interpersonal and organizational skills
Skilled in usage of a personal computer and various software packages
Online booking tool knowledge preferred
Strong technical skills
Ability to work independently
Work Perks! – What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
DEI education
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid time off policy
National/International Award Nights and Conferences
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses